FAQ

Frequently asked questions
Therapy
Insurance
Therapists
Appointments & Billing

Therapy

Questions we often get asked

If you’re feeling stuck, overwhelmed, or like something needs to change—but you’re not sure how to move forward—that’s when therapy can help. You don’t need to have everything figured out. You just need to be open to the process.

Each session is 50-60 minutes. We’ll decide together how often to meet—typically weekly or bi-weekly, depending on your needs and schedule.

Without insurance, therapy sessions typically range from $150 to $275, depending on the therapist you choose to work with.

We understand that cost can be a concern, and we don’t believe it should stand in the way of getting support. Everyone deserves access to quality mental health care. Through our advanced clinical training program, we’re able to offer therapy options when insurance or standard rates aren’t the right fit.

Yes! I use a secure, HIPAA-compliant platform for all online sessions. Many clients find online therapy just as effective—and far more convenient.

I use an integrative approach, drawing from Cognitive Behavioral Therapy (CBT), EMDR, and psychodynamic methods. But really, my approach is about meeting you where you are and tailoring our work to what you need most.

Insurance

Questions we often get asked

Insurance is a minefield! No two insurance plans are ever the same. Navigating your benefits could give you both anxiety & depression! Let us do the legwork for you. We recommend you reach out to our friendly support staff who can help check your benefits and let you know any out of pocket costs.

We work with most PPO and some POS plans as an out of network provider. These include Aetna, Cigna and United Healthcare (and others).

Without any insurance therapy usually costs between $150-$275 per session depending on which therapist you choose to see.

We don’t want cost to be a barrier to care: Good mental health care should not be a privilege. We have an excellent advanced clinical training program that allows us to offer therapy when our standard rate or using insurance is not an option.

Therapists

Questions we often get asked

Time served in the profession. Some of us have been in it for longer than others but fear not, we have all been trained to the same exacting standards and our clinicians are selected from the very best graduate programs.

Our therapists can offer sessions in Mandarin, Arabic, German, Spanish & English.

Appointments & Billing

Questions we often get asked

We hold a weekly time for you, therefore we ask for 48 hours notice to cancel your appointment. Whenever possible, we try to offer reschedules based on your clinicians’ availability. Cancelled sessions are charged at $150 and cannot be billed to insurance.

We take credit / debit cards and FSA / HSA cards. We do not accept cash or checks, unless under special circumstances.

We regret that due to the ever-changing laws and liabilities regarding animal support letters, we are unable to provide these at this time.

Beginning January 1, 2022, if you’re uninsured or you pay for health care bills yourself (don’t have your claims submitted to your health plan), health care providers and facilities must provide you with an estimate of expected charges before you get an item or service. This is called a “good faith estimate.” Providers and facilities must provide you with a good faith estimate if you request one, or after you’ve scheduled an item or service. It should include expected charges for the primary item or service you’re getting, and any other items or services that are provided as part of the same scheduled experience.

The provider or facility you contact for a good faith estimate must provide a list of all items and services associated with your care. In 2022, the estimate isn’t required to include items and services provided to you by another provider or facility, but you can also ask these providers or facilities for a separate good faith estimate. In 2023, the provider or facility you contact will be required to provide co-provider or co-facility cost information.
For example, if you’re getting surgery, the good faith estimate could include the cost of the surgery, any lab services or tests, and the anesthesia used during the operation. But, in some instances, items or services related to the surgery that are scheduled separately, like pre-surgery appointments or physical therapy in the weeks after the surgery, might not be included in the good faith estimate.

Providers and facilities must:

-Provide the good faith estimate before an item or service is scheduled, within certain timeframes.

-Offer an itemized list of each item or service, grouped by the provider or facility offering care. Each item or service has to have specific details, like the health care code assigned to it and the expected charge.

-Explain the good faith estimate to you over the phone or in-person if you request it, and then follow up with a written (paper or electronic) estimate.

-Provide the good faith estimate in a way that’s accessible to you.

As it pertains to therapy, all this means is that you will be informed of your self-pay per session rate and the cancellation fee.